During the after-sales assistance phase, we manage customer complaints using a specific procedure (request for replacement or repair or total or partial credit), assistance (emergency response, advice) through the Technical Manager and Logistics Manager, maintenance and supply of spare parts.

We want to remain in direct contact with the customer to guarantee:

  • Transport services

  • Details on delivery times and coverage areas

  • Delivery management systems and delivery policies

Assistenza UTR Tiberti Srl

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